There are two ways to receive your music. Option One, which is by far the most popular, is to print all the music yourself using the Print Manager. 

See also "How do I print my order myself?"

Option Two. TopDots offers to opportunty to print the music ‘in house’ and post it to you. Please note, there is an additional cost for this service.

After your payment has been successfully processed go to the ‘Print manager’ feature which is located either under the ‘support’ menu option in the header of the website.

-or-

Click on your account, and you will see the Print manager option under your ‘Orders’.

To Print – Ensure you have selected the song name, arrangement type and the key in the drop down menu (fig 1). If you have only purchased one arrangement or arrangement type. There will be no further options to select from.

Follow steps 1 and 2 to select print all parts or individual parts. If you have selected individual parts, check the part you would like to print in the instrumentation box then click the print button.

If you have bought any Xtra Packs they will be displayed. Simply click print on the pack you have purchased.

Depending on the nature of the error customers are advised to check the following:-

Identify the nature of the fault, correct and continue the print process if possible.

Upon completion of printing customers will be asked if their print was successful. If the print failed, customers will be given the opportunity to print the part again. If the print process fails a second time a warning triangle will appear.

Note. If the print process fails a second time customers will be required to contact the office.

TDO recommends a paper weight of between 100-120 gms. Regular photocopy is 80 gms which we regard as not being robust enough for professional use.

TDO uses a robust 160gms paper, twice that of ‘normal’ photocopier paper. TDO has a modified printer that is equipped to take that weight of paper over long print runs.

We consider that 160gsm is strong enough to withstand prolonged use (and often abuse) in a professional environment.

TDO uses 160gms paper; parts are printed at a minimum 600dpi using a water-resistant ink.

Inkjet printers use water soluble inks. Many brass parts can become compromised and even illegible due to water staining.

Although customers predominately prefer to self-print their parts, TopDots offers a print service to its customers. When printed ‘in-house’, TDO uses high quality 160gsm paper (most photocopiers use 80gsm) to ensure the parts are robust enough to withstand even the most demanding of gig/studio situations.

Parts are printed with a high resolution using water resistant ink producing clear and crisp looking parts. Inkjet printers, by their nature, use water soluble inks as brass parts can become compromised and even illegible due to water staining.

Arrangements are posted using first class mail. Please note, there are additional costs for using this service.

There is a limit of one print per part however Group Vocal parts are automatically duplicated within the multipage and will print off three identical copies.

The software will automatically control the amount of times a product can be printed.

Please also see 'I’ve received a printer error, what shall I do?'

Yes, but only If you have already bought and printed the part. Within the print manager just click on the shopping cart icon next to the part you would like to purchase again. 

We have added this feature for customers that may have printed but lost parts to avoid them the (unfair) cost of re-purchasing the entire arrangement.

As there are often multiple group vocalists, when we duplicate the Group vocal part so when it is printed there will be 3 copies. These copies can be given to the various members that make up the vocal group.

Yes.

Covers are available for all our arrangements. These can be printed by customers from the Print Manager page at no cost. These covers will help protect your arrangement and makes it easier to file your music.

For Postal orders, covers will be included.

No.

Free Resources cannot be found in the Print Manager. The free resources are downloaded directly to your computer in the ‘Free Resources’ section of the website.

Simply find the arrangement you want, click on the ‘more info’ button, click ‘download arrangement.… it’s that simple!

And we guarantee, if it comes from us, it is completely safe!

The print manager is a page where you can control the printing of all your purchases. Customers have complete control of when, where and what items are to be printed.

The print manager is located within the ‘account’ options and will be available only after a sign in. If already logged in the print manager can be located under the ‘support’ menu in the header of the website.

No.

All your purchase information is saved and can be accessed from your Print Manager whenever you are logged into the system. You can print any, or all of the music whenever you like.

You can access your print manager any time and print off any parts you have not already done so giving you flexibility and complete control of all your products.

If you don’t have a printer you can use our in-house print service. There is a small cost for this service depending on quantity. We print sheet music that will last for years by printing on high quality 160gsm paper with water resistant ink ensuring the parts are useable and legible for years to come.

You can choose exactly what you wish to print. The print manager give you complete control over the entire process, printing parts whenever you like.

Select the items you would like us to print from inside print manager and then click the in-house print option. This will place the items into the shopping cart and after the service purchase is completed the music will be printed and sent out to you in the post. Please ensure that the postal address is correct before using this service.