Help/FAQ
General Information
How difficult are the arrangements?
Do I need to register for an account to buy arrangements?
Are your arrangements licenced by the Music Publishers?
Are the arrangements protected?
Can I get PDFs of the arrangement?
How often do you bring out new arrangements?
What are your Free Music Resources?
How do I subscribe/unsubscribe from the newsletter?
How do I order an Arrangement?
I have lost/damaged my music. Can I get replacements?
Can I place an order over the phone?
Can I order via email or from a catalogue?
Can I sign in using my social media?
Where can I view your Policies?
What are your Terms and Conditions?
Printing
How do I print my order myself?
I’ve received a printer error, what shall I do?
What weight of paper should I use when I print out the parts?
What weight of paper do you use when you print parts?
Is there anything ‘special’ about the parts when you print them?
How do I get the music posted to me?
How many times can I print each page?
Am I able to purchase and print single additional parts?
Why do I get 3 copies of the Group Vocal parts when I print?
Do you provide covers for your arrangements?
Can I print the Free Resources from my print manager?
Do I have to print my purchase straight away?
What if I don’t have a printer?
Can I print separate parts or do I have to print out the whole arrangement?
How do I use your in-house print service with arrangements I have already bought?
Financial
Musical
What are the alternate Saxophone parts?
Are Saxophone players required to double?
As a Brass player is there anything I should know?
As a Saxophone player is there anything I should know?
Why do you supply 4 string Bass and 5 string Bass Guitar parts?
Why do some of your parts not fit within the range of my instrument?
What is the line-up for Big band?
What parts (in detail) are included in a Big Band arrangement?
What's the line-up for Big band lite?
What's the line-up for Pop Band?
How do I check if I am able to sing in the key of your arrangement?
What if all the arrangements you’re offering fall outside my vocal range?
Why do some of your alternate key versions sound a bit strange?
In what key are the arrangements produced?
If I can’t find a version in a key that’s suitable for me. Can you help?
Can you send me the master files, so I can change things myself?
Do you provide examples and audio demos of your music?
Can I record my band playing your arrangements?
Do I have to be able to read sheet music to play your songs?
Xtra Packs
What are Xtras Packs and why do you produce them?
What is provided in the Single Front Line Instrument pack?
What is provided in the Melody/Instrumental pack?
What is provided in the Vocal/Instrument pack?
What is provided in the Guitar Pack?
What is provided in the Additionals Pack?
Can I order an Xtra Pack without buying an Arrangement first?
Site Related
How do I register for an account?
Do I need to register for an account to purchase arrangements?
How do I order an arrangement?
How do I change the email address on my account?
How do I change the password on my account?
What is the secondary address for in my profile?
Are my details secure within your website?
Can I change the address to where I need my arrangements delivered?
Where do I enter my discount coupon code?
